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  • Welcome to our Support Desk

    Below you'll find instructions for accessing the main areas of our support desk.

    Support

    Do you have a question?

    Simply submit a ticket and one of our support
    representatives will be in touch shortly to help you.

     

    Do you have an existing ticket?

    No problem. You can see the status, check for
    updates, and read all of your existing tickets.

    Create a Ticket   Check Existing Ticket

     


     


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  • Create a New Ticket

    Note: If you've already created a ticket and just want to check the status of that ticket, click here.

    Contact Form

    Add Attachment
    Most Asked Questions
    Where are the training videos?

    We have put together a short series of helpful videos and downloadable help guides that explain how to access and configure your new sites. You can find these inside each site Platinum Reseller area [under reseller tools].


    Where is my product? Can't access purchase. What is the correct login?

    If you purchased Pop Up Monkey, Catcha Monkey, Social Share Monkey, Attention  Monkey, Count Down Monkey, Landing Page monkey

    To create your account, first please go to Zaxaa.com, OR Jvzoo.com  log in and under My Purchase locate your product, click on the Product Access link then create your monkey app account.

     

     

     

     

     

     


    How can I request a refund for a product I bought a licence to?

    We honor a 30 day refund policy if you have a valid reason. If you think you may be asking for a refund, we suggest NOT buying a license and letting others who will put their license to good use buy one instead of you.

    Buying a license then asking for a refund a few days later because you don't understand how to set up a sales page, edit graphics or sell a product online etc etc is NOT a valid reason to ask for a refund.

    Note any refunded customers will instantly LOSE the rights to resell the product and must remove all files that were downloaded from their systems and will NEVER be allowed to purchase another license from our company ever again.

    To request a refund make sure to state WHY you are ask ing for a refund and we will consider it.


    Is PopUp Monkey a WordPress plugin, server based script or desktop software/app?

    No: PopUp Monkey is a standalone web based app where you can simply login to your account and create your PopUp(s) inside your account without downloading or installing anything. Once your popup is saved you are given a code to copy and paste into your pages. Your subscription includes all future updates/upgrades and because this is a hosted service you'll never have to do any kind of updates or re-installs yourself (our goal is to ensure you never even notice them)


    How do I create a squeeze page?

    You require taking assistance from the AR service such as aweber etc as
    tons of information has been provided in their knowledge bases on “how to create the list” and squeeze page.

    https://help.aweber.com/forums

    http://www.aweber.com/videos.htm

    We have put together a short series of helpful videos and downloadable help guides that explain how to access and configure your new sites. You can find these inside each site Platinum Reseller area [under reseller tools].


    How to remove powered my landingpage monkey from the footer

    The “Powered By” link is only present on pages we host for you on clika.pe – You can download an HTML page from us – it pulls data from our servers BUT there is absolutely NO branding of ours on it. It is worth noting though, that if you do use “Powered By” links on the pages we host, you can set your JVZoo ID and you will earn commissions from any sales.


    Do You Provide/Include Page Templates?

    NO! We kinda hate the idea too... How can you differentiate your business from everyone else's and stand out in the marketplace if your using a template that looks like everyone else's? You can't ... so we built LandingPage Monkey from the ground up to make creating attention grabbing, high converting pages easy and with plenty of flexibility thrown in. There's a tiny learning curve but we provide video tutorials and have lots of demos to give you ideas :-)


    View More Questions

     
  • Live Chat

    Most Asked Questions
    Where are the training videos?

    We have put together a short series of helpful videos and downloadable help guides that explain how to access and configure your new sites. You can find these inside each site Platinum Reseller area [under reseller tools].


    Where is my product? Can't access purchase. What is the correct login?

    If you purchased Pop Up Monkey, Catcha Monkey, Social Share Monkey, Attention  Monkey, Count Down Monkey, Landing Page monkey

    To create your account, first please go to Zaxaa.com, OR Jvzoo.com  log in and under My Purchase locate your product, click on the Product Access link then create your monkey app account.

     

     

     

     

     

     


    How can I request a refund for a product I bought a licence to?

    We honor a 30 day refund policy if you have a valid reason. If you think you may be asking for a refund, we suggest NOT buying a license and letting others who will put their license to good use buy one instead of you.

    Buying a license then asking for a refund a few days later because you don't understand how to set up a sales page, edit graphics or sell a product online etc etc is NOT a valid reason to ask for a refund.

    Note any refunded customers will instantly LOSE the rights to resell the product and must remove all files that were downloaded from their systems and will NEVER be allowed to purchase another license from our company ever again.

    To request a refund make sure to state WHY you are ask ing for a refund and we will consider it.


    Is PopUp Monkey a WordPress plugin, server based script or desktop software/app?

    No: PopUp Monkey is a standalone web based app where you can simply login to your account and create your PopUp(s) inside your account without downloading or installing anything. Once your popup is saved you are given a code to copy and paste into your pages. Your subscription includes all future updates/upgrades and because this is a hosted service you'll never have to do any kind of updates or re-installs yourself (our goal is to ensure you never even notice them)


    How do I create a squeeze page?

    You require taking assistance from the AR service such as aweber etc as
    tons of information has been provided in their knowledge bases on “how to create the list” and squeeze page.

    https://help.aweber.com/forums

    http://www.aweber.com/videos.htm

    We have put together a short series of helpful videos and downloadable help guides that explain how to access and configure your new sites. You can find these inside each site Platinum Reseller area [under reseller tools].


    How to remove powered my landingpage monkey from the footer

    The “Powered By” link is only present on pages we host for you on clika.pe – You can download an HTML page from us – it pulls data from our servers BUT there is absolutely NO branding of ours on it. It is worth noting though, that if you do use “Powered By” links on the pages we host, you can set your JVZoo ID and you will earn commissions from any sales.


    Do You Provide/Include Page Templates?

    NO! We kinda hate the idea too... How can you differentiate your business from everyone else's and stand out in the marketplace if your using a template that looks like everyone else's? You can't ... so we built LandingPage Monkey from the ground up to make creating attention grabbing, high converting pages easy and with plenty of flexibility thrown in. There's a tiny learning curve but we provide video tutorials and have lots of demos to give you ideas :-)


    View More Questions
  • Check Existing Tickets

    If you've already created a ticket and just need to check the status of that ticket, simply enter the email address you used to create the ticket below and click the button.

  • Click Here to Reset the Header

    You can customize the header by uploading two separate files.

    The background image and goes from the left side to the right side or the screen.

    The header image should contain your companies logo and anything else you wish to put on it. It will lay on top of the background image.

    The header image should be 1138 pixels wide and the same height as the background.
    Anything smaller than 1138 pixels will work as well (It centered across the top.)

    Below is an example of what your background image could look like:


    Below is an example of a header image. Note that it has a transparent background as it will lay on top of the background above (not required):


    Background Image:

    Header Image:

  • Edit Knowledge Base Articles


    Article Name Assigned Category Priority URL Hits T
    Where is my product? Can't access purchase. What is the correct login?Monkey Tools View250T
    Is PopUp Monkey a WordPress plugin, server based script or desktop software/app?Monkey Tools View248T
    How to remove powered my landingpage monkey from the footerMonkey Tools View211T
    Do You Provide/Include Page Templates?Monkey Tools View201T
    Does LandingPage Monkey work with WordPress?Monkey Tools View178T
    Can I sell LandingPage Monkey pages to clients?Monkey Tools View173T
    Is PopUp Monkey suitable for WordPress sites?Monkey Tools View150T
    Why do I need additional countdown timers?Monkey Tools View149T
    I uploaded my background image jpeg to Dropbox and then used the share file url in the Background Image box but that does not appear to work. Where do you suggest I store my image files?Monkey Tools View132T
    Do you know of how this relates with FB's new "anti-autoplay" guidelines? A customer of mine knows two people who have had their FB pages taken down because they linked to pages with autoplay videos without visible controls. Do you have a plan to add a vMonkey Tools View129T
    I have many backgrounds on my PC but on your tabs it states that I need to paste in a url to show a background. how do i get a url of a background if it is on my hard drive?Monkey Tools View126T
    Are there any limits or restrictions to use Landingpage Monkey?Monkey Tools View124T
    Is PopUp Monkey suitable for mobile devices?Monkey Tools View113T
    I am hosting my videos on AWS S3. How can I keep it from looping and starting overMonkey Tools View106T
    Can fields in addition to name and email be added in AR?Monkey Tools View105T
    Is LandingPage Monkey suitable for all browsers?Monkey Tools View98T
    Do full screen video backgrounds work on mobile?Monkey Tools View96T
    Does LandingPage Monkey support Chinese input and fonts?Monkey Tools View50T
    Simple/Advance button not showing on create a page.Monkey Tools View47T
    How can I request a refund for a product I bought a licence to?Exclusive Rights View250T
    How do I resell a product I bought a license to?Exclusive Rights View139T
    I see a SOLD OUT sign, can I still buy a license to the product?Exclusive Rights View82T
    What are the licencing terms and conditions?Exclusive Rights View73T
    What products with rights do you plan to release in the future?Exclusive Rights View63T
    Where are the training videos?Membership sites/Clubs Products View286T
    How do I create a squeeze page?Membership sites/Clubs Products View220T
    I forgot my login information ?Membership sites/Clubs Products View109T
    Can my username be changed ?Membership sites/Clubs Products View69T
    No footer on squeeze pageMembership sites/Clubs Products View67T
    Why am I being automatically billed for my Tutorial Mixer annual membership?Membership sites/Clubs Products View49T
    FasterSmarterBetter: There are only 12 modules available in this site. What will happen after its completed?Empoweria-Marketing Courses View85T
    If the average person could spend 4 hours a day learning and hopefully doing, how many months will it take to complete this course?Empoweria-Marketing Courses View38T
    My membership is showing expired and I cannot login.Empoweria-Marketing Courses View35T
    FasterSmarterBetter: What other investments by way of materials and tools will I need to complete this course?Empoweria-Marketing Courses View30T
    FasterSmarterBetter: How interactive is this course? Do we learn and earn?Empoweria-Marketing Courses View29T
    How can I become an affiliate ?MakeCommissions View142T
    How can I promote this as an affiliate ?MakeCommissions View75T
    Where can I get my affiliate links to promote your products ?MakeCommissions View52T
    Can I promote your products and earn commission as an affiliate ?MakeCommissions View39T
    How can I get your affiliate/JV and product launch updates ?MakeCommissions View29T
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