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  • Welcome to our Support Desk

    Below you'll find instructions for accessing the main areas of our support desk.

    Support

    Do you have a question?

    Simply submit a ticket and one of our support
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    updates, and read all of your existing tickets.

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    SuccessHive

    About SuccessHive


     
  • Create a New Ticket

    Note: If you've already created a ticket and just want to check the status of that ticket, click here.

    Contact Form

    Add Attachment
    Most Asked Questions
    Where are the training videos?

    We have put together a short series of helpful videos and downloadable help guides that explain how to access and configure your new sites. You can find these inside each site Platinum Reseller area [under reseller tools].


    How do I resell a product I bought a license to?

    Buying a license from us constitutes that you already understand basic online marketing and are able to set up your sales page and delivery systems and take care of your own customers.

    If you do not understand how to do this, we suggest learning how or hiring someone to do it all for you.

    We do include a recommended resources pdf inside the licenced product to help resellers out also, please go over that as well.


    How can I become an affiliate ?

    Our affiliate program is run through JVZoo.com. You can get full details on our affiliate program at: http://www.makecommissions.com/blog/makemoney/


    How can I request a refund for a product I bought a licence to?

    We honor a 30 day refund policy if you have a valid reason. If you think you may be asking for a refund, we suggest NOT buying a license and letting others who will put their license to good use buy one instead of you.

    Buying a license then asking for a refund a few days later because you don't understand how to set up a sales page, edit graphics or sell a product online etc etc is NOT a valid reason to ask for a refund.

    Note any refunded customers will instantly LOSE the rights to resell the product and must remove all files that were downloaded from their systems and will NEVER be allowed to purchase another license from our company ever again.

    To request a refund make sure to state WHY you are ask ing for a refund and we will consider it.


    Is PopUp Monkey a WordPress plugin, server based script or desktop software/app?

    No: PopUp Monkey is a standalone web based app where you can simply login to your account and create your PopUp(s) inside your account without downloading or installing anything. Once your popup is saved you are given a code to copy and paste into your pages. Your subscription includes all future updates/upgrades and because this is a hosted service you'll never have to do any kind of updates or re-installs yourself (our goal is to ensure you never even notice them)


    How do I create a squeeze page?

    You require taking assistance from the AR service such as aweber etc as
    tons of information has been provided in their knowledge bases on “how to create the list” and squeeze page.

    https://help.aweber.com/forums

    http://www.aweber.com/videos.htm

    We have put together a short series of helpful videos and downloadable help guides that explain how to access and configure your new sites. You can find these inside each site Platinum Reseller area [under reseller tools].


    Why do I need additional countdown timers?

    You may not! We only recommend the PRO level account to users looking for additional flexibility. With a basic account you can create 1 live countdown for your website (the same countdown can be placed on multiple pages) and you can edit/delete and create a new countdowns at any time. (But only 1 at a time) PRO level accounts can create unlimited countdowns that can be used in multiple campaigns.

    For instance you could add a countdown to a sales page, use a different countdown on your landing/launch pages and then another on your blog etc (all with different times/dates & styles).


    View More Questions

     
  • Live Chat

    Most Asked Questions
    Where are the training videos?

    We have put together a short series of helpful videos and downloadable help guides that explain how to access and configure your new sites. You can find these inside each site Platinum Reseller area [under reseller tools].


    How do I resell a product I bought a license to?

    Buying a license from us constitutes that you already understand basic online marketing and are able to set up your sales page and delivery systems and take care of your own customers.

    If you do not understand how to do this, we suggest learning how or hiring someone to do it all for you.

    We do include a recommended resources pdf inside the licenced product to help resellers out also, please go over that as well.


    How can I become an affiliate ?

    Our affiliate program is run through JVZoo.com. You can get full details on our affiliate program at: http://www.makecommissions.com/blog/makemoney/


    How can I request a refund for a product I bought a licence to?

    We honor a 30 day refund policy if you have a valid reason. If you think you may be asking for a refund, we suggest NOT buying a license and letting others who will put their license to good use buy one instead of you.

    Buying a license then asking for a refund a few days later because you don't understand how to set up a sales page, edit graphics or sell a product online etc etc is NOT a valid reason to ask for a refund.

    Note any refunded customers will instantly LOSE the rights to resell the product and must remove all files that were downloaded from their systems and will NEVER be allowed to purchase another license from our company ever again.

    To request a refund make sure to state WHY you are ask ing for a refund and we will consider it.


    Is PopUp Monkey a WordPress plugin, server based script or desktop software/app?

    No: PopUp Monkey is a standalone web based app where you can simply login to your account and create your PopUp(s) inside your account without downloading or installing anything. Once your popup is saved you are given a code to copy and paste into your pages. Your subscription includes all future updates/upgrades and because this is a hosted service you'll never have to do any kind of updates or re-installs yourself (our goal is to ensure you never even notice them)


    How do I create a squeeze page?

    You require taking assistance from the AR service such as aweber etc as
    tons of information has been provided in their knowledge bases on “how to create the list” and squeeze page.

    https://help.aweber.com/forums

    http://www.aweber.com/videos.htm

    We have put together a short series of helpful videos and downloadable help guides that explain how to access and configure your new sites. You can find these inside each site Platinum Reseller area [under reseller tools].


    Why do I need additional countdown timers?

    You may not! We only recommend the PRO level account to users looking for additional flexibility. With a basic account you can create 1 live countdown for your website (the same countdown can be placed on multiple pages) and you can edit/delete and create a new countdowns at any time. (But only 1 at a time) PRO level accounts can create unlimited countdowns that can be used in multiple campaigns.

    For instance you could add a countdown to a sales page, use a different countdown on your landing/launch pages and then another on your blog etc (all with different times/dates & styles).


    View More Questions
  • Check Existing Tickets

    If you've already created a ticket and just need to check the status of that ticket, simply enter the email address you used to create the ticket below and click the button.

  • Click Here to Reset the Header

    You can customize the header by uploading two separate files.

    The background image and goes from the left side to the right side or the screen.

    The header image should contain your companies logo and anything else you wish to put on it. It will lay on top of the background image.

    The header image should be 1138 pixels wide and the same height as the background.
    Anything smaller than 1138 pixels will work as well (It centered across the top.)

    Below is an example of what your background image could look like:


    Below is an example of what an ideal header image looks like (Note that it could also have a transparent background as it will lay on top of the background above):


    Background Image:

    Header Image:

  • Edit Knowledge Base Articles


    Article Name Assigned Category Priority URL Hits T
    Is PopUp Monkey a WordPress plugin, server based script or desktop software/app?Monkey Tools View35T
    Why do I need additional countdown timers?Monkey Tools View30T
    Is PopUp Monkey suitable for WordPress sites?Monkey Tools View27T
    Is PopUp Monkey suitable for mobile devices?Monkey Tools View24T
    Where is my product? Can't access purchase. What is the correct login?Monkey Tools View16T
    How do I resell a product I bought a license to?Exclusive Rights View56T
    How can I request a refund for a product I bought a licence to?Exclusive Rights View41T
    What are the licencing terms and conditions?Exclusive Rights View18T
    What products with rights do you plan to release in the future?Exclusive Rights View18T
    I see a SOLD OUT sign, can I still buy a license to the product?Exclusive Rights View17T
    Where are the training videos?Membership sites/Clubs Products View80T
    How do I create a squeeze page?Membership sites/Clubs Products View34T
    I forgot my login information ?Membership sites/Clubs Products View30T
    Can my username be changed ?Membership sites/Clubs Products View15T
    No footer on squeeze pageMembership sites/Clubs Products View12T
    Where is my product? Can't access purchase. What is the correct login?CodeEagle-Software Products View25T
    AwesomeSlider: How can I install the plugin?CodeEagle-Software Products View13T
    AwesomeSlider: Can I Install Awesome Slider Pro On My Client's Site?CodeEagle-Software Products View10T
    FasterSmarterBetter: There are only 12 modules available in this site. What will happen after its completed?Empoweria-Marketing Courses View30T
    If the average person could spend 4 hours a day learning and hopefully doing, how many months will it take to complete this course?Empoweria-Marketing Courses View16T
    My membership is showing expired and I cannot login.Empoweria-Marketing Courses View14T
    FasterSmarterBetter: How interactive is this course? Do we learn and earn?Empoweria-Marketing Courses View13T
    FasterSmarterBetter: What other investments by way of materials and tools will I need to complete this course?Empoweria-Marketing Courses View10T
    How can I become an affiliate ?MakeCommissions View42T
    Where can I get my affiliate links to promote your products ?MakeCommissions View14T
    How can I promote this as an affiliate ?MakeCommissions View14T
    Can I promote your products and earn commission as an affiliate ?MakeCommissions View11T
    How can I get your affiliate/JV and product launch updates ?MakeCommissions View8T
    About SuccessHiveSuccessHive View28T
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